FAQ - Everything you need to know

Once you have decided on an item and selected your size, you can add it to your shopping basket using the "Add to basket" button. The shopping basket symbol at the top right will take you to your shopping basket overview. If you have a voucher code, you can enter it here.

Use the "Checkout" button to start your order process. You can log in with an existing customer account or order as a new customer. When ordering as a new customer, you can create a new customer account directly with your data or place the order as a guest. In both cases, please fill in the marked mandatory fields and confirm with "Continue".

In the next step, select the payment method and shipping method. Click on "Next" again to go to the order overview. After taking note of the general terms and conditions and the cancellation policy, you can complete your order by clicking on "Order with obligation to pay". You can cancel the order process at any time by clicking ‘Back to shop’.

We are also happy to take your order by telephone. However, it is essential that you provide your e-mail address for order processing.

You can find all possible payment methods under the following link: Payment methods

You will receive your invoice by email as soon as your order has been processed in our warehouse. Alternatively, if you have not used a guest account, you can also view the invoice in your customer account under "Orders". To do this, simply click on ‘Show details’ for the respective order. All order information will then open, including the option to call up and download the invoice as a PDF file.

Here you will find all information about our shipping costs.

The delivery time within EU and (non-) European countries for items in stock is 3-5 days.

Yes, you can track your order via DHL. As soon as your order has left our warehouse we will send you an email with the DHL tracking number with which you can track the whereabouts of your shipment.

Please note that you may use the delivered goods for test purposes in the same way you would when trying them on in a shop. In case of additional use we reserve the right to claim an adequate compensation for lost value.

Within 14 days of receipt you can return the delivered goods.

Please contact our service team by email at info@think-shoes-online.co.uk if you want to return articles from the UK or any other country.

If you live in the EU or UK we will send you a prepaid postage return label via email which you only need to print and stick on the parcel. Please bring the package to a post office. It will be sent to us free of charge. The return address is also given on this address label.

If you return a shoe from outside the EU, please note that you have to attach a copy of the invoice and the CN23 customs form to the outside of the parcel which clearly indicates that it is a return parcel.

If the order was delivered to a country outside the EU (except the UK), we kindly ask you to send the shoes back at your own cost.

For more information about your right of withdrawal, please see our cancellation policy.

Once we have received your return, we will usually refund the amount on the same day. The refund will be made to the account you used for the payment.

Those who look after their favorites will benefit from them for a long time. Here we have put together detailed tips on care for you.

Here you will find our size chart so that you can determine the right shoe size for you.

Our customer service is there for you! You can reach us by email at info@think-shoes-online.co.uk or by phone at 0800 0 966377 (Monday to Friday, 09:00-17:00).

Yes, you are also welcome to use our contact form. This is available around the clock. We will get back to you as soon as possible.

Click on the customer account icon in the top right-hand corner of our website. There you can now perform various actions and, for example, change your preferred payment method or your address. Then click on ‘Save changes’.