FAQ - Everything you need to know
Here you will find answers to the most frequently asked questions about ordering, shipping, payment and returns in our online shop. If you still need help, our customer service team will be happy to assist you at any time.
Once you have decided on an item and selected your size, you can add it to your shopping basket using the "Add to basket" button. The shopping basket symbol at the top right will take you to your shopping basket overview. If you have a voucher code, you can enter it here.
Use the "Checkout" button to start your order process. You can log in with an existing customer account or order as a new customer. When ordering as a new customer, you can create a new customer account directly with your data or place the order as a guest. In both cases, please fill in the marked mandatory fields and confirm with "Continue".
In the next step, select the payment method and shipping method. Click on "Next" again to go to the order overview. After taking note of the general terms and conditions and the cancellation policy, you can complete your order by clicking on "Order with obligation to pay". You can cancel the order process at any time by clicking ‘Back to shop’.
We are also happy to take your order by telephone. However, it is essential that you provide your e-mail address for order processing.
You can find all possible payment methods under the following link: Payment methods
Simply enter your email address directly on the respective product page. We will notify you immediately by email as soon as your desired shoe is available again in your size.
You will receive your invoice by email as soon as your order has been processed in our warehouse. Alternatively, if you have not used a guest account, you can also view the invoice in your customer account under "Orders". To do this, simply click on ‘Show details’ for the respective order. All order information will then open, including the option to call up and download the invoice as a PDF file.
In both cases, please contact our customer service as soon as possible by phone at 0800 0 966377. As long as your order has not been processed yet, our team will be happy to assist you.
Here you will find all information about our shipping costs.
The delivery time within EU and (non-) European countries for items in stock is 3-5 days.
Yes, you can track your order via DHL. As soon as your order has left our warehouse we will send you an email with the DHL tracking number with which you can track the whereabouts of your shipment.
Please note that you may use the delivered goods for test purposes in the same way you would when trying them on in a shop. In case of additional use we reserve the right to claim an adequate compensation for lost value.
Within 14 days of receipt you can return the delivered goods.
Please contact our service team by email at info@think-shoes-online.co.uk if you want to return articles from the UK or any other country.
If you live in the EU or UK we will send you a prepaid postage return label via email which you only need to print and stick on the parcel. Please bring the package to a post office. It will be sent to us free of charge. The return address is also given on this address label.
If you return a shoe from outside the EU, please note that you have to attach a copy of the invoice and the CN23 customs form to the outside of the parcel which clearly indicates that it is a return parcel.
If the order was delivered to a country outside the EU (except the UK), we kindly ask you to send the shoes back at your own cost.
For more information about your right of withdrawal, please see our cancellation policy.
Once we have received your return, we will usually refund the amount on the same day. The refund will be made to the account you used for the payment.
You can find an overview of all available payment options at the following link: Payment Methods
We unfortunately do not offer instalment payments at this time. However, we are working on offering flexible payment options in the future.
There is no minimum order value for our payment methods. For purchase on account, the maximum order limit is €500. All other payment methods can be used without any amount limit.
You can select the payment method Credit card during checkout.
Your credit card payment is completely secure with us: your data is transmitted in encrypted form and protected by modern security procedures such as 3D-Secure (Mastercard Identity Check, Verified by Visa). Every payment must be confirmed via a one-time code or push notification. Furthermore, we comply with all current security standards, such as PCI-DSS, to ensure maximum data protection and security.
You can click on PayPal Express / Direct to PayPal in your shopping cart to be redirected to PayPal and complete your purchase. Alternatively, you can select PayPal at checkout, review your order details, and finalize it.
During checkout, you can select Amazon Pay or Apple Pay (the latter if shopping on an iOS or macOS device). You will then be redirected to the respective provider to complete your payment.
You can enter your voucher code directly in the shopping cart. Alternatively, you have until the final step of the order process to enter your code.
The vouchers do not have an expiration date and can be redeemed exclusively in our online shop.
If your payment fails, please contact our customer service by phone at 0800 0 966377. Our team will be happy to assist you with the next steps.
To create an account, either follow the link to the registration form or register when you proceed to checkout. Alternatively, we offer the option to order as a guest.
A customer account offers several benefits. You can view your past orders, your addresses will be pre-filled during checkout, and you can track the status of your order.
To change your password, click on Personal Profile, log into your account, and click on Change Password under the Login Details section.
It is generally recommended to change your password every 30 to 90 days. Using patterns similar to your old password is not recommended.
Under Addresses in your customer account, you can add new addresses and change your default billing or delivery address.
Under Orders, you can view all the orders you have placed.
Please contact us in writing with your request to delete your account via email at info@think-schuhe-online.de.
With our newsletter, you will always stay up to date on our latest discounts, campaigns, and new collections. Plus, you can look forward to a €10 voucher upon your first subscription.
We partner with eKomi, an international, transaction-based platform for product reviews.
You can find all customer reviews on the Think! page on eKomi.
Reviews can only be submitted by verified buyers. This ensures that every review is authentic, reflects real experiences, and provides reliable guidance for new customers making a purchase.
Have you already had an experience with Think! and want to share your opinion with other users? Simply follow this link to our review platform.
Those who look after their favorites will benefit from them for a long time. Here we have put together detailed tips on care for you.
Here you will find our size chart so that you can determine the right shoe size for you.
On the product page of each of our shoes, you will find the description below the photos. Here you will also find information regarding the fit of our shoes.
Yes, shoes from the Think! brand are of very high quality. The Austrian manufacturer relies on traditional craftsmanship, an anatomically healthy fit, and sustainable, often chrome-free tanned natural leather. Many models offer exceptionally high wearing comfort due to their removable insoles.
Think! offers a wide variety of shoes with removable insoles. Leading the way are sandals, mules and sneakers. You can find a selection of all models under shoes with removable insoles.
Yes, with shoes with removable footbeds, you can also use your own custom or orthopedic insoles.
Yes, Think! also offers a broad selection of wide-fit shoes. This allows you to say goodbye to pressure points!
For skin that reacts allergically or sensitively to contact with chrome, we have a selection of chrome-free shoes that you can choose from.
Yes, in our online shop you will find a selection of stylish and ergonomic flip-flops. They feature high-quality materials and our proven, anatomically shaped deep footbed that provides optimal support for your feet.
Yes, you will find an extensive selection of women's leather low shoes right here.
Every foot is unique – this applies not only to length but also to width. That is why Think! offers shoes in different comfort widths as well as boots with various shaft widths to provide the perfect fit for every foot.
Our customer service is there for you! You can reach us by email at info@think-shoes-online.co.uk or by phone at 0800 0 966377 (Monday to Friday, 09:00-17:00).
Yes, you are also welcome to use our contact form. This is available around the clock. We will get back to you as soon as possible.
Click on the customer account icon in the top right-hand corner of our website. There you can now perform various actions and, for example, change your preferred payment method or your address. Then click on ‘Save changes’.
By registering for our newsletter, you will receive a 10% discount as a thank you. Simply fill out our contact form and confirm the link in the email you receive afterwards.